Now he was able to run the command:
RunDll32.exe AppWiz.Cpl,NewLinkHere c:\
and it actually popped up the wizard! So now we have a couple options - create a bat file on the desktop that just calls this wizard or actually get to the root of the problem and fix it. We choose the latter. Most quirky windows problems stem in the registry so I did a find for: "NewLinkHere" and the first place that popped up was:
HKEY_CLASSES_ROOT\.lnk\ShellNew
It has the following REG_SZ (string) entry:
Name: Command
Data: rundll32.exe appwiz.cpl,NewLinkHere %1
Data: rundll32.exe appwiz.cpl,NewLinkHere %1
Luckily this was missing from his registry. Once he added it, it worked! Just for stuff and giggles a second find in the registry returned the same string in the location:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.lnk\ShellNew
So if you find you are missing the Wizard of Oz er Shortcuts, check your registry.
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